Returns Policy
The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you need to put this in writing within this time by letter (a recorded delivery would be wise) or e-mail. If we have already despatched your order and you need to return the item to us then returning the item will be at your own expense and must be on a traceable service to avoid any loss in transit. Assuming there is good reason to cancel your order we will refund you the value of your order as long as all goods are unused and in perfect condition minus any postage/delivery costs or other costs incurred by us relating to the return.
Products can only be sent back if they are in perfect re-saleable condition i.e. in original undamaged packaging and not used in any way.
Returns
When making a return please send the item back to us via a traceable service to:
Returns Dept
Gentlemen's Tonic Ltd
4th Floor
40 Mortimer Street
London
W1W 7RQ
Please include your details and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. If you received a Free Gift with the item you are returning please ensure this is also returned un-used and in re-saleable condition. It is essential to use a traceable postage service.
We will refund your purchase within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.
For further assistance please e-mail info@gentlemenstonic.co.uk
Delivery and Postage
We take pride in processing your order as quickly as possible and endeavour to despatch all orders within 48 hours. Orders placed between 14.00 on Friday and 09.00 on Monday will be processed within 48 hours of 09.00 on Monday.
In the event of an unforeseen delay we will advise you immediately. For any queries regarding postage and delivery please email us at: info@gentlemenstonic.co.uk
United Kingdom
Delivery is by either by Royal Mail First Class, Royal Mail First Class Recorded or Next Day Courier. A signature may be required.
We aim to despatch U.K. First Class and First Class Recorded services within 48 hours, delivery times can vary.
UK Next Day Courier Service orders placed before 12.00 will be despatched on the same day, after 12.00 and they will be despatched the following day. Please note: Guaranteed next day means next working day. e.g orders placed on a Saturday will arrive the following Tuesday.
UK First Class £4.50
UK 1st Class Recorded £5.50
UK Next Day Courier Service (order placed by 12.00 despatched same day) £8.00
Europe
Delivery is either via Royal Mail airmail or via courier. A signature may be required on delivery. We aim to despatch all European orders within 48 hours, delivery times can vary.
The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee.
EU Standard £8.00
EU Courier £ £16.00
Rest of the World
Delivery is either via Royal Mail airmail or via courier. A signature may be required on delivery. We aim to despatch all Worldwide orders within 48 hours, delivery times can vary.
The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee.
Rest of World Standard £15.00
Rest of World Courier - Please contact us for prices and information.
Please note:
Gentlemen's Tonic accepts no responsibility for items lost in transit on untraceable services. All Royal Mail services, including the UK recorded service, are not traceable, courier services are traceable.
Orders over 2 kg may be subject to an additional delivery charge.